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Store Policy
CUSTOMER CARE
Our readers are very important to us, and we encourage them to contact us with any questions and concerns. BHP will always do its best to address concerns quickly and thoroughly.
Please send all product and store inquiries to info@bearhillbooks.com
Questions or concerns about other website or publishing topics? Visit our Contact page for more information.
At Bear Hill Books, we are dedicated to providing the best shopping experience for our customers. Our store policy outlines our commitment to customer satisfaction, product quality, and privacy protection.
Product Availability:
We make every effort to ensure that our products are in stock and available for purchase. However, there may be times when a product is temporarily out of stock or no longer available. If this happens, we will notify you and provide you with options for a replacement or refund.
Physical and Digital Copies:
Physical copies of our books are available for purchase on our website and in select bookstores. Digital copies are available for purchase on our website and through popular e-book retailers.
Product Quality:
We take pride in the quality of our products and make every effort to ensure that they meet your expectations. If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item and we will replace it or provide a refund.
Return Policy:
We want you to be completely satisfied with your purchase from Bear Hill Books. If for any reason you are not satisfied, you may return the product for a full refund within 30 days of the purchase date. All physical products worth over must be returned in their original condition. Digital products cannot be returned.
Shipping:
We ship to Canada and the US only at the moment, but our titles are available at Amazon in any country. Shipping costs will be calculated at checkout and are based on the size and weight of the product, as well as the shipping destination. We make every effort to ensure that your order is shipped in a timely manner and will provide you with a tracking number once your order has shipped. Shipping on orders over $100 is free.
Contact Us:
If you have any questions or concerns about our store policy or products, please contact us by email or through our website contact form. We are always here to help and are committed to providing you with the best customer service possible.
WHOLESALE INQUIRIES
If you are a retailer interested in carrying any one of our books or learning more, please contact us through our media@bearhillbooks.com email or purchase the title directly from Ingram.
PRIVACY & SAFETY
Bear Hill Publishing respects individual's privacy and will only collect, use, and store your personally identifiable information in accordance with this Privacy Policy. We recognize every individual's right to privacy and acknowledge our obligation to preserve the confidentiality of personal information. This Privacy Policy applies to BHP's online store and all offline purchases (at book expos, etc.) and our collection, use, and storage of personal information.
CONSENT:
When you provide BHP with your personal information, you understand and agree to our collection, use, and storage, of your information in accordance with this Privacy Policy. You may withdraw your consent to our use of your personal information at any time.
WHAT WE COLLECT:
The information we collect is only information we collect from you. This includes information we collect about you whenever you make purchases with us (whether in person or through our website), create a BHP account, join a BHP rewards programs, or contacting BHP customer service, and participate in our any of our contests and other promotions.
The information you give us may include your first and/or last name, mailing address, telephone number, email address, credit card number, date of birth, gender, other demographic information and any other information you provide us.
When you use our services, we may collect information about what you purchase and when. We do this to ensure that we are offering you the best products and services in a secure environment, and as part of our efforts to constantly improve your experience. In this process, we may collect and use your personal information relating to your purchasing trends, technical details about your browser and mobile device location, and your viewing and usage trends in order to analyze and offer you customized advertising, products and services.
We may collect information about you from social media use through our website.
HOW WE USE WHAT WE COLLECT:
We may use the information we collect about you in a variety of ways, including:
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to process your purchases of products and services;
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to communicate with you about orders, purchases, services, accounts, programs, contests, and sweepstakes;
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to respond to your customer service inquiries and requests for information;
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to post your comments or statements on our websites and social media platforms (with permission);
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to send you customized promotions and special offers, including through email and social media platforms;
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to inform you about our brands, products, events, or other promotional purposes;
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to maintain and improve our sites and the products and services we offer by using tracking technologies such as cookies;
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to detect, prevent, or investigate security breaches or fraud; and
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to maintain appropriate records for internal administrative purposes.
WE WILL NEVER SHARE THE INFORMATION WE COLLECT WITH ANY ENTITY OUTSIDE OF BEAR HILL PUBLISHING AND IT'S IMPRINTS.
PAYMENT METHODS
- Credit / Debit Cards