Shipping & Returns

SHIPPING POLICY

To keep the cost of shipping as low as possible for our customers we use different methods depending on the location. Packages shipped in Western Canada will most likely be from our warehouse in Edmonton, but other orders in Canada, the USA, the UK, and Europe may be printed locally and shipped from anyone of our distributor's Global Print-on-Demand partners. 

All orders priced over $100 will be automatically exempt from shipping charges. 

RETURN & EXCHANGE POLICY

We are not able to accept returns at this time, however if there is a printing problem with your title, or it has been damaged in shipping, please send photos of the problem and any other details to info@bearhillbooks.com for us to send back to our distributor's claims department, and we will be happy to send you a replacement copy as soon as possible (usually received within 1-3 weeks). 

If there are any other issues with your order please follow the same procedures as above (a photo may or may not be applicable) and we will be happy to rectify the situation. 

Bear Hill Publishing
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